QR scanners to boost NWR’s customer service

Namibia Wildlife Resorts (NWR) has received a donation from First National Bank in the form of cutting-edge feedback QR code scanners worth N$50 000.

According to NWR, this innovative tool marks a significant step forward in enhancing its commitment to excellent customer service and further ensuring that their guests’ needs are addressed properly.

A spokeswoman for NWR, Nelson Ashipala, said the newly acquired QR code scanners will provide their valued clients with a convenient and efficient way to register their feedback, including any complaints or suggestions they have.

"FNB’s renowned expertise in handling customer complaints has served as an inspiration to us, and we eagerly anticipate adopting similar strategies to raise the bar for guest satisfaction at our resorts."



Talk to us

Account executive at FNB, Hans Bolle, emphasised the importance of this partnership.

"We firmly believe that when people in Namibia speak of tourism, they are speaking about NWR. This gesture will undoubtedly contribute to strengthening the NWR brand by minimising complaints and ensuring a seamless guest experience."

Ashipala acknowledged the challenges posed by ongoing heavy maintenance efforts.

"Even as we diligently work on the maintenance of our resorts, we recognise the need for innovative communication channels. We earnestly appeal to all our clients visiting our resorts to make use of this system instead of resorting to airing their concerns on social media platforms. This new initiative will enable our resort managers to address all issues immediately."