Tourism Information Officer
Annely Taimi Ickua
From a perspective of a tourism information officer in a tourism or hospitality business there is a lot to be done. Information provision is something that is very important for the tourism industry and especially for tourists says Annely Taimi Ickua, a tourism information officer.
“When you travel to a new country or city, chances are you don’t know too much about the place, for example – where to go and find important services, like the police station, the local home affairs and immigration office, banks & ATM’s, foreign exchange facilities, bus stations and taxi services”
“These are all very crucial services that locals in a city usually take for granted. So in a position like this, one also needs to pre-empt these kinds of questions and prepare for them, by compiling ‘frequently asked questions lists’ and preparing regularly requested maps and directions” says Ickua.
Important telephone numbers must be regularly checked for validity and updated were necessary. Brochures are a very useful way for local businesses to share information with tourists and visitors through information kiosks or the front desks of concierges at hotels and main tourist hubs like airports, bus and taxi stations and long distance bus / transport providers.
“Service is a large part of the tourism industry. Many of our incomes are derived from providing excellent service and service usually measure, which tourism businesses are and will remain successful. Seeing my service provides people with a smile, or relief is greatly satisfying,” she says.
A tourism or hospitality certificate or diploma is sufficient to get one started in the industry. Prior to that, successful matriculation gives you the right tools to apply for those qualifications.
It’s important to enjoy communicating and listening to people’s needs. To write and speak clearly is also crucial.
From a perspective of a tourism information officer in a tourism or hospitality business there is a lot to be done. Information provision is something that is very important for the tourism industry and especially for tourists says Annely Taimi Ickua, a tourism information officer.
“When you travel to a new country or city, chances are you don’t know too much about the place, for example – where to go and find important services, like the police station, the local home affairs and immigration office, banks & ATM’s, foreign exchange facilities, bus stations and taxi services”
“These are all very crucial services that locals in a city usually take for granted. So in a position like this, one also needs to pre-empt these kinds of questions and prepare for them, by compiling ‘frequently asked questions lists’ and preparing regularly requested maps and directions” says Ickua.
Important telephone numbers must be regularly checked for validity and updated were necessary. Brochures are a very useful way for local businesses to share information with tourists and visitors through information kiosks or the front desks of concierges at hotels and main tourist hubs like airports, bus and taxi stations and long distance bus / transport providers.
“Service is a large part of the tourism industry. Many of our incomes are derived from providing excellent service and service usually measure, which tourism businesses are and will remain successful. Seeing my service provides people with a smile, or relief is greatly satisfying,” she says.
A tourism or hospitality certificate or diploma is sufficient to get one started in the industry. Prior to that, successful matriculation gives you the right tools to apply for those qualifications.
It’s important to enjoy communicating and listening to people’s needs. To write and speak clearly is also crucial.
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