Tour Consultant

Shavonne Burger

The quotation and operation of series tours, scheduled tours and private guided tours, within a 24 hour turnaround time. The processing and invoicing of these files on tour plan (or similar reservation system) making use of all the features offered by the system is what a tour consultant does.

Burger’s day to day is attending to debtors’ queries, selling of new ideas or itineraries in close interaction with various agents worldwide, negotiating of rates and conditions with suppliers for the specific needs of agents.

Her job also includes attending to guests’ complaints and tour guide problems during and after the tour. Evaluate service levels using the guests’ questionnaires and general feedback.

Assist in securing block bookings for the year for all scheduled tours and series tours and handle the 24-hour emergency mobile phone on a rotational basis.

Attend site inspections and educational visits from time to time. Archiving of files and keeping statistics up to date. Double checking of rates to be inserted into tour plan (or similar reservation system) and helping to keep the database and rate sheets updated.

Supervision and training of all staff who fall under my department.

“I am fortunate enough to have the parents who themselves, are keen travellers and have thus always encouraged myself and my siblings to try and travel as much as possible. In my life and through my travels, I have found that experiencing different cultures honestly humbles you in appreciating what we do have in our beautiful Namibia!” she said.